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Our Newsletter


Shipping & Returns

Shipping

All in-stock Items are dispatched within 2 business days of receiving payment and shipping times are estimated at between 2-5 business days depending on your location. We deliver products Australia wide using door-to-door courier service. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

All "Made to Order" Products generally take 2-3weeks timeframe to arrive at your door, unless otherwise specified.

We make every effort to make our prices as low as possible, becuase of this, some of the large & bulky "Made to Order" Products such Bonnets, Doors and Bodykits will generally take 4-12weeks depending on the arrivial time of our next container as these products are not economically feasible to be air freighted unless you are willing to pay extra for air freight. Please contact us prior to ordering if u wish to air freight the product over.

Carbon Plus DOES ship orders internationally, however we currently do NOT accept international orders through our website, please contact us to enquire about a special order.      

Customer Service Policy

Carbon Plus is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct, with exceptions of products listed with "Made to Order". Standard delivery timeframes are estimated between 2-5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping Damage

Carbon Plus carefully packs and checks all products prior to shipping. However, damage may still occur occasionally. Buyer's MUST inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill, receipt or PDA at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Carbon Plus from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified to carrier and Carbon Plus within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Carbon Plus will provide any information necessary to assist with the claim. Carbon Plus is not responsible for items lost or damaged.

Returns

All sales are final and cannot be returned unless it is covered by our Fitment Guarantee or the product is defective. Special orders cannot be returned. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Defective items may be exchanged for the same item only. Carbon Plus will organise and pay all return freight charges.

Shipping Errors

If the consignee receives an incorrect item due to Carbon Plus error, consignee must inform the us within 3 days of receipt of shipment. We will then organise the pickup of the incorrect item(s) and ship the correct item(s) at no additional charges.